Exchange 2013 Quarantine Mailbox


Exchange 2013 Quarantine Mailbox

To find the quarantine mailbox –  Get-mailbox administrator | fl *isq*

The following registry path is created used to store the keys:

HKLM\SYSTEM\CurrentControlSet\Services\MSExchangeIS\\Private-{db guid}\QuarantinedMailboxes\{mailbox guid}

In this path the following keys will be created:

    CrashCount: the amount of crashes detected
    LastCrashTime: the timestamp of the last occurance of a crash
    QuarantineState: is a mailbox quarantined or not
    QuarantineTime: the time the mailbox is placed in quarantine

If the issue doesn’t occur again in two hours the registry key used to store the counter is deleted. The 2 hours is a value which can’t be changed. But there are two other interesting keys:

    MailboxQuarantineCrashThreshold: how many issue may occur before a mailbox is put in quarantine
    MailboxQuarantineDurationInSeconds: how long is the mailbox placed in quarantine

When mailbox put in quarantine it doesn’t passes to OPEN_AS_ADMIN flag

Solution:

To manually release the mailbox you will first need to know the GUID of the mailbox. You can lookup the GUID by using the get-mailboxstatistics cmdlet just like this:

Get-Mailbox support |select name, GUID

Once you have found the GUID you will need to find the corresponding registry path. As discussed earlier each poisoned mailbox has the key MailboxQuarantineDurationInSeconds modify the value to for example 0 or 1. After you’ve made the registry key change perform one of the following tasks:

  •     Dismount/mount the database
  •     Restart the Information Store
  •     Reboot your server
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About Raji Subramanian

Nothing great to say about me...Just want to share my knowledge for others that will be useful at any moment of time when they stuck in critical issue....
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2 Responses to Exchange 2013 Quarantine Mailbox

  1. Nabil says:

    Hi Raji,
    Thanks for your blog but unfortunately, you don’t explain how to troubleshoot a mailbox quarantined. release a mailbox from quarantine will not resolve the problem. I will be glad to hear from you about this question.
    Thanks
    Nabil

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