Lync 2013 EWS not Working for few users – No Conversation or Missed Call


Lync 2013 EWS not Working for few users – No Conversation or Missed Call

Verify the Autodiscover is working on user desktop on performing Test Email Autoconfiguration test on Right Clicking Outlook – Select – Outlook Connection.

Type the email address and password and verify the test is successful. Then follow the below step

Login to the user’s desktop – Go to Start – Run – type “Regedit”

HKCU/software/microsoft/office/15.0/lync/raji@sipdomain.com/Autodiscovery named “InternalEwsUrl” and “ExternalEwsUrl”.

Delete the Key, and restart Lync2013. (There is will be no impact since it will get created automatically due to autodiscover)

To know more detail on missed call notification working follow the below url

http://blogs.technet.com/b/jenstr/archive/2008/05/29/missed-called-notifications.aspx 

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About Raji Subramanian

Nothing great to say about me...Just want to share my knowledge for others that will be useful at any moment of time when they stuck in critical issue....
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