Error: The Exchange ActiveSync mailbox log couldn’t be processed


When you try to retrieves the statistics for the mobile phone configured for user sometimes you may see the below error message

The Exchange ActiveSync mailbox log couldn’t be processed: Logs couldn’t be retrieved for your mobile device. Make sure your mobile device is synchronizing with Exchange before you start logging again and try to retrieve the logs. If the problem continues, contact your helpdesk.

   + CategoryInfo         : NotSpecified: (Rajis:….mail.COM:ExchangePrincipal) [Get-ActiveSyncDeviceStatistics], MobileDeviceLogException

   + FullyQualifiedErrorId : [Server=MBX02,RequestId=80364585-411f-4b6e-b3ba-24ceb80dd46b,TimeStamp=3/25/2014 10:   50:37 AM] D6F4C12F,Microsoft.Exchange.Management.Tasks.GetActiveSyncDeviceStatistics

Solution

  • Enable ActiveSync Debugging log using CASMailbox cmdlet

o    Set-CASMailbox -identity Rajis -ActiveSyncDebugLogging:$true.

  • Collect users logs redirecting the logs to the specific email address

o    Get-ActiveSyncDeviceStatistics -Mailbox Rajis -GetMailboxLog:$true -NotificationEmailAddress:admin@mail.com

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About Raji Subramanian

Nothing great to say about me...Just want to share my knowledge for others that will be useful at any moment of time when they stuck in critical issue....
This entry was posted in Exchange Server 2013, Exchange Server 2013 SP1 Interview Questions and tagged , . Bookmark the permalink.

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